You belong in video - VideoIQ that is. Bedford-based VideoIQ Raises $7.5M and is Hiring!

Bedford, Mass. -- VideoIQ, a Bedford-based developer of video surveillance technology, announced on Monday it has raised $7.5 million in its third round of venture capital, which was led by Atlas Venture, Cisco, Matrix Partners and Tenaya Capital. Founded in 2006, VideoIQ offers IP surveillance cameras and encoders that include adaptive analytics, onboard video storage and large-scale video management. The company is now also offering high-definition surveillance, with “zero-bandwidth” recording.

 
http://www.videoiq.com 

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Customer Support Specialist

Job Overview

VideoIQ  is seeking a Customer Support Specialist  to join our team.
 This person needs to be highly motivated, good with customers,  good
with technology and  organized.  This is an exciting opportunity to play
an important role in a rapidly growing pre-IPO company.

VideoIQ is the leading innovator in intelligent video surveillance. 
VideoIQ’s award-winning IP surveillance cameras and encoders include the
most advanced, adaptive analytics in the industry, onboard NVR storage
and enterprise class video management.  Now, VideoIQ is delivering a new
standard in megapixel surveillance, with zero bandwidth recording and
full megapixel analytics.  VideoIQ’s simple and powerful surveillance
solutions allow customers to pro-actively secure their most important
assets across commercial, education, industrial, transportation,
telecommunications and government markets. 

VideoIQ is a private, top-tier venture-backed company that is based in
Bedford, MA. It was founded in 2007 by a team of experienced
entrepreneurs, technologists, and executives.

Responsibilities:


Provide customer support in the installation and configuration of our
industry leading ip camera and video server products.   This position
requires answering support calls (during business hours) and helping
customers with support issues.  You will work closely with the product
development team in learning the product and in problem escalation and
resolution.

Qualifications:


Required:



Good knowledge of networking and configuration of routers and firewalls

Solid problem solving skills

Good communication skills

Able to deal directly with customers in helping them solve their issues.

Must be authorized to work in USA and be local to the Boston area

Associates degree in a technical field

3+ years experience with networking equipment – routers or switches

Helpful Experience/Knowledge:

Experience with streaming video systems

Experience with ip cameras

Quality assurance experience

To Apply:

Please send your resume to careers@videoiq.comwith only Customer Support Specialist in the title of the email. Thank you.

Recruiters:VideoIQ is not accepting
resumes from third-party agencies at this time. Any unsolicited resumes
that are sent to VideoIQ will become the property of VideoIQ.