User Services Technology Specialist, Cubberley Library

Job objective: The User Services Technology Specialist reports to the Head of Cubberley. The incumbent takes an active leadership role in the identification, analysis, and implementation of new technologies for information delivery services provided by the Cubberley Education Library. The incumbent also participates as part of a team providing reference and public services assistance in Cubberley.

Duties:
• Works closely with the Head of Cubberley Library on technical matters; proposing, testing, and providing evaluations of available technological solutions for user services in education.
• Manages the multi-media component of the curriculum collections, including the equipment needed to access digital and analog media content within the collection.
• Coordinates management of computer clusters in Cubberley Library with Academic Computing.
• Keeps abreast of new developments in technology with potential for enhancing the Cubberley Library users’ use of information resources acquired by SULAIR.
• Maintains the Cubberley Web presence (including blog) and creates Web-based tutorials in consultation with the Head of Cubberley Library.
• Participates as part of the team providing reference and public services assistance to SUSE faculty, staff, and students and other Cubberley Library patrons.
• Serves as liaison with the User Services Technology Manager for Green Library to ensure consistency of technology-based user services in Cubberley and Green.
• Collaborates with colleagues in Green Library, SULAIR, SUSE IT, and Stanford ITS on technical issues.
• Trains Cubberley Library staff and users in the use of new technology-assisted services and creates documentation.
• Provides expert knowledge on various platforms and operating systems, including Windows, Macintosh, Unix, and Linux.
• Serves as the Cubberley Library Expert Partner.

Qualifications:
• Demonstrated expertise in support of Windows and Mac OS-based operating systems and a variety of software applications.
• Knowledge of UNIX, Windows, and Linux operating systems.
• Demonstrated expertise in emerging technologies and their application to library services.
• Knowledge of Web-based applications and standards such as xhtml, xml, and scripting programs.
• Demonstrated ability to troubleshoot and fix software, hardware, and networking problems.
• General knowledge of application software such as Microsoft Office, Web browsers and search engines.

Additional qualifications:
• Demonstrated reference experience in the social sciences.
• Advanced degree in Education or substantial experience working with educational library resources preferred.
• A bachelor’s degree in information systems or equivalent combination of education and experience.
• Strong interpersonal skills and the ability to communicate effectively in English.
• Experience in instructional design and the ability to explain technical subjects to non-technical people.
• Experience in maintaining high quality user-oriented service.
• Strong organizational ability, proven ability to prioritize tasks and time, and ability to manage multiple projects.