To
ensure maximum effectiveness of the systems by providing support and
training for the web-based ATS product. To develop and implement
training programs that solve basic business problems. To support the
division in documenting and maintaining customer training policies and
procedures. Strategically partner with each customer to support the
best-practice use of the Jobscience solution.
POSITION SUMMARY: Jobscience uses web-based content
and e-learning to train users of the software for healthcare. Works
with various web-based training/support software systems to develop and
produce e-learning content. This will be accomplished through research
of our existing curriculum structures and compiling lesson plans
incorporating the Jobscience software. Provides onsite training and/or
consultative services when applicable. Serves in an Account Manager role
for a limited number of customers. This includes: regular contact with
Operations and Recruiter contacts, Scorecard generation, review and
presentation.
POSITION DESCRIPTION: Define and lead the delivery
of the customer service training strategy and drive the program
deployment. Manage training and development activities for new and
existing customers. Be able to conduct and organize a delivery of
training to customers. Provide account management services. Revise
existing training materials to maintain current look and feel following
each release/upgrade. Develop and deploy new training roles for
existing curriculum and orient Jobscience staff to the new product,
features or enhancement.
MINIMUM QUALIFICATIONS: A high level of comfort with
technology, customer relations and interest in web-based teaching is
required for this position. You will be provided access to a wide range
of software tools and systems to create and deliver web-based learning
materials. Must possess a broad based knowledge of service training
normally acquired through completion of a Bachelor's Degree in business,
marketing, communications or related field and a minimum of five (5)
years experience in the service industry, with at least two (2) years in
a training capacity. Working knowledge of the implementation process
in the healthcare industry is preferred, as is a background in
technical writing. Candidates must possess excellent communication,
interpersonal and motivational skills necessary to speak in an
organized, concise and convincing manner before groups of various
sizes. Must possess ability to interact effectively with internal and
external professionals, individually and in groups. Must possess strong
organizational skills, an ability to work under pressure and meet
deadlines with frequent interruptions and an ability to manage multiple
and changing priorities. Must possess ability to learn and use a
variety of software on a PC, including word processing, database,
spreadsheet and presentation. Conduct training and development programs
for employees.
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