Part time social enterprise job (Bookstore/Cafe Training Manager) in Waltham, MA with More Than Words!

Part-time  Evening & Weekend Bookstore/Café Training Manager
Waltham, Massachusetts

 
Are you ready?
•    To apply your retail experience and entrepreneurial spirit to a social enterprise?
•    To use your creativity with merchandise displays, promotions, & inventory management?
•    To teach youth the art of customer service, growing a business, & hitting sales goals?

Then you may be ready for More Than Words!!

More Than Words (MTW) is a nonprofit online and retail used bookstore and café that employs youth, ages 16-21, who are in the foster care system, court involved, homeless, or out of school to take charge of their lives by taking charge of a business. (see www.mtwyouth.org for more about More Than Words)

MTW seeks a creative, highly motivated, and detail-oriented manager to train and lead a team of 5-6 youth employees on each shift. The Business Training Manager oversees all aspects of the store, online and café businesses including maximizing profitability, training, inventory management, marketing, merchandising and events.

Reporting to the Director of Operations, the Business Training Manager will:

Oversee Shifts in order to meet Financial Goals:
•    Oversee all safety, policies and procedures to open and/or close the store on specific days
•    Lead a shift of 5-6 youth to ensure success of all business activities: serve customers, execute projects & events, fill online orders and manage café
•    Continually monitor and improve systems to meet revenue benchmarks for online, store and café

Train Youth Employees:
•    Work alongside youth to provide ongoing training, feedback and support for youth to improve performance in online, store and café business operations
•    Hold youth employees accountable for all safety, policies and performance including attendance, punctuality, professionalism and efficiency with tasks on shift

The Business Training Manager must be a high-energy person who enjoys teaching others, hitting goals, and working in a fast-paced environment during evening and/or weekend hours. The ideal candidate will have at least 3+ years of retail, book and/or café business experience and a proven ability to inspire and compel others to exceed expectations. S/he should have successful experience teaching, training or supervising new learners, and a talent for empowering and engaging others to work together to achieve goals. A successful candidate will have exceptional communication, and a sensitivity for MTW’s diverse constituencies. Great customer-service, technological aptitude and a willingness to be accountable for the business are keys success!

Candidate must be able to regularly lift boxes weighing approximately 25 lbs., move easily up and down stairs and possess a valid driver’s license.

Competitive compensation will be offered commensurate with experience.
To apply, please send resume and cover letter to resumes@mtwyouth.org