Lifting the Curtain on the Hiring Process

From the Wall Street Journal | Jan 26, 2010 By SARAH E. NEEDLEMAN

Ever
wonder what exactly goes on behind the scenes when you apply for a job?
While the recruiting process varies by industry, company and even
department, the end result is the same: One person out of many receives
an offer.

Indeed, last month there were 6.4 unemployed persons for every job
opening, according to the Labor Department. For those who aren't hired,
understanding what happened to their candidacy along the way can be a
mystery. Not every firm notifies applicants that they have been
rejected, and few say why. But knowing what goes on in the hiring
process may give prospects the inside track for a job.

Bruce Macpherson

Many
employers start filling vacancies below the executive level by using a
team of recruiters or human-resources personnel to weed out
applications that fail to meet a job's basic qualifications. "They
should only be removing candidates who are a clear miss," says Peter
Leech, chief marketing officer for Onlineshoes.com, a small Seattle
e-commerce company.

How this is done, the time it takes, and the number of applicants
selected to go on to the next step varies, but there are some patterns.
Some screeners eyeball every submission that comes in, while others
search for certain keywords among applications. Likewise, there are
screeners who consider cover letters in their evaluations and those who
ignore them. Career experts suggest erring on the side of caution.
Submit a carefully written cover letter and insert keywords-must-have
qualifications usually found in the job posting-with every application.
Job hunters should expect to wait anywhere from a few days to several
weeks before receiving a response to an application, if at all. A
recent survey of 56 companies with at least 500 employees found that
just 27% have a formal process to decline every external candidate they
consider for an opening, reports CareerXroads, a human-resources
consulting firm in Princeton, N.J.

If you're worried that your application never arrived, wait five
days and call the employer to ask for confirmation, suggests J.T.
O'Donnell, a career strategist in North Hampton, N.H. Express humility
and appreciation since it is likely that several other job hunters have
made the same inquiry, she adds. Use the opportunity to inquire if
there are any time frames as to when candidates might hear if they were
selected for an interview, she adds.

General Mills
Inc. sends email confirmations only to job hunters who complete an
online application for a specific opening at the Minneapolis-based
company, says Stephanie Lilak, vice president, chief staffing officer.
What's more, recruiters will only review applications that show a
person meets a job's basic qualifications, based on screening
questions, she says.

One common exception many firms make: A job hunter who is referred
by an employee or other trusted source. A referred candidate may be
given immediate attention, potentially speeding them to the interview
stage. Michelle Vasquez, 43, says she landed a phone interview for a
senior marketing job last month thanks to a referral from a friend of
the hiring manager. Ms. Vasquez, who has been out of work for the past
year and a half, was later invited to interview with several of the
company's senior managers, though she later found out she didn't get
the job. "I didn't have to fill out an online application," she says.
"I went straight into the interview pool."

The next step is often to have human-resources staff, hiring
managers-or both-narrow down applicants to those whose skills and work
histories closely match the job description. If they are unsure, they
might reach out by email or phone to learn more. In the end, they will
typically have a list of candidates, usually no more than 20, to
interview. However, as new applications come in, it is possible that
the list will grow, especially if several of those initially selected
fail to pass the next round, which is usually a phone interview.

Often human-resources personnel, but occasionally hiring managers,
will first interview candidates over the phone to save time and cut
costs associated with on-site visits. Those calls last anywhere from 10
minutes to an hour or more. In general, the purpose of the phone
interview is to make sure candidates understand the job and that it
lines up with their salary expectations, says Jo-Ann Gastin, senior
vice president, human resources, for Lockton Cos. LLC, an insurance
brokerage firm in Kansas City, Mo. If it doesn't, "there's no point in
going any further," she says, though on rare occasions exceptions may
be made for candidates who name salaries above the maximum for a job.
"They'd have to wow us," she says.

Phone interviews may be used to get deeper information about a
candidate's background to help determine if the person is a strong fit.
Candidates also may be evaluated on their communication skills. In Ms.
Gastin's case, "We look to see if they can establish rapport on the
phone because we are a customer-service company," she says.

Sometimes hiring managers will reach out to candidates for a second
call before scheduling an on-site meeting to dig deeper. And some firms
require candidates to complete personality or competency tests
benchmarked according to what an employer considers to be key traits
for success in a particular role and are therefore difficult to game.
Candidates who don't cut it are typically informed within a day or two.

Some firms do bring candidates in for face-to-face meetings right
after reviewing their applications. Among them is Boston Consulting
Group, which mostly hires upcoming college and advanced-degree
graduates, says Mel Wolfgang, partner and head of Americas recruiting.
The firm assigns teams of up to three recruiters to assess applicants
from more than 30 U.S. schools. "We look for well-rounded individuals
whose interests and life experiences suggest that they would adapt
well," says Mr. Wolfgang. "We look for evidence that they have led and
been empathic with a team or challenging situations."

Up to six applicants are typically granted first-round interviews
per opening, which involve meeting with two company consultants for
about 40 minutes each. Of these, about half go on to second-round
interviews with up to four company partners. During the meetings,
candidates are asked about their work history, career goals and other
relevant topics, plus they are expected to participate in role-playing
exercises. "You spend a significant time discussing a business problem
that the interviewer has actually worked on," says Mr. Wolfgang, adding
that client names and other details are kept anonymous. "It's a way to
explore how you would approach a similar problem."

At most firms, once interviews are done, hiring managers will
convene with colleagues who met the finalists to get their opinions on
who should get an offer. "But in the end, it's still the hiring
manager's call," says Mr. Leech of Onlineshoes.com. That decision often
comes down to fit and level of enthusiasm. "You're making sure that you
pick someone who is pumped up about the role," he says.

Write to Sarah E. Needleman at sarah.needleman@wsj.com