Director of Professional Services: Westborough, MA

For
more than two decades, Conservation Services Group (CSG) has helped
Americans make smart energy use decisions an important part of the way
they live and work. CSG designs, develops, and delivers innovative,
results-driven energy efficiency, energy conservation,
sustainability, and renewable energy programs. We bring our experience,
expertise, creativity, and commitment to our goals of using
environmentally responsible approaches in helping business and home
owners lower costs, increase comfort, and improve indoor air quality;
and in championing the development and use of renewable, alternative
energy.
  
People who work at CSG say that it's a unique kind
of organization - one that nurtures individual talents and inspires
dedication. We share a commitment to our work and our mission. CSG has
a collegial atmosphere, where people respect and encourage each other
to help the environment and change the way our country uses energy. How
about you; do you see yourself as a part of our team?

The
Director of Professional Services is responsible for the successful
delivery and completion of all Conservation Services Group software
implementations and related projects.​ In this role, the Director of
Professional Services is responsible for the direct management of a
team of Project Managers, Business Analysts, Technical Analysts as well
as, on as needed/negotiated basis, Developers and Testers that deliver
CSG's software product solutions.​

Responsibilities:

• Manage
  the overall program coordination of the individual projects including
  managing scheduling, assigning tasks, motivating resources, and
  resolving problems.​


• Adjust project plans and/​or resources to meet the needs of clients and the organization.​


• Provide
  consistent and comprehensive status reports, project updates, and
  ongoing project health analysis, significant issue tracking, and
  communication with project team, customers and management on a regular
  basis.​  Succinct, on point updates to executive team with
  identification of challenges is critical.​


• Creating project
  management artifacts such as project plan, project schedule and
  associated task dependencies, risk list, project status,
  scope/requirement documentation and project closeout.​


• Negotiate
  with his/her counterparts in the IT organization, especially
  development and QA, the appropriate allocation of resources.


• Participate in client interactions and meetings to ensure customer satisfaction and management involvement regularly.​


• Ensure reporting and communications is frequent and bi-directional.​ 


• Ability to prioritize action items on a consistent basis.​


• Works
  to create repeatable implementation plans with focus on reduction of
  costs associated with implementation and the creation of replicable
  methodologies.​


• Direct the utilization of applications and tools to support services team.​ 

• Demonstrated
  ability to manage professional services teams that include business and
  system analysts along with development, testers and other team members.​


• Strong
  knowledge of project management theory and practices.​ Adheres to
  project management processes and methodologies (ranging from Agile to
  Waterfall) to ensure projects are delivered on time, adhere to high
  quality standards, meet and exceed customer expectations along with
  organizational goals


• Experience with business process
  analysis, including gathering and documenting requirements, documenting
  workflows and developing specifications.​


• Professional
  experience in a customer facing role with very strong communication
  skills with ability to keep projects within budget and manage contract
  compliance.​


• Thorough working knowledge of the entire SDLC, IT
  systems and processes, methodologies and their direct implementation to
  projects


• Demonstrated ability to discuss and negotiate
  complex tradeoffs with all levels of executive management, supervisors
  and functional processors along with the internal management of the
  teams.​

Requirements:

• BA/​BS Degree


• 8-10+​years of progressive experience with 3-5 in a similar manager or director role managing a team of 8-12


• Proven track record of results in a fast paced, changing and high growth company.​ 


• Excellent interpersonal skills required.​  Genuine and authentic leader that builds relationships to get results.​ 


• A Team Player on the leadership team and the ability to lead and grow your own team.​


• Excellent
  written and oral skills with the ability to communicate effectively to
  a variety of levels inside and outside our organization


• Knowledgeable of diverse project management tools (MS-project, hosted PM solutions, issue tracking solutions, testing, etc.).​  


• Travel as needed, expected to be 2-4 nights per month.      

Salary Range: Commensurate with experience.

Compensation
package includes paid holidays, 80% paid medical, 50% paid dental, paid
life & AD&D and paid STD & LTD insurance coverage, plus
employer matching retirement plan        

Please apply online at: http://jobs-csg.icims.com
 
CSG is an Equal Opportunity Employer.