Implementation Services Engineer: McKesson - Newton, MA

Implementation Services Engineer

McKesson Health Solutions is seeking a proven Implementation Services Engineer who will be responsible for implementing the Advanced Diagnostic Management (ADM) solution for new customers.  You will work for a new, growing business within McKesson that serves providers, health plans, and labs in the life sciences and diagnostics space, providing a leading edge healthcare content and technology solution.

The position requires demonstrated success working directly with customers implementing new SaaS products, achieving high customer satisfaction and efficient delivery of the solution.  The ideal candidate has a balance of customer facing skills and technical acumen.  This is an extremely exciting opportunity to play a key role in a highly visible, innovative new business at one of the world's premier healthcare services organizations.

This position will work out of the Newton, MA office.  Travel is estimated at 33%. 

Responsibilities:

Own a set of full-cycle customer facing technical implementations for ADM - owning the technical project plan, configuring customer settings in the SaaS application, training the customer, reporting customer issues, testing deployments, and ultimately transitioning accounts to McKesson MHS Customer Support

Create data sets for loading into ADM

Train customers on capabilities of the system -Train the Trainer

Report customer issues, work with engineering team to troubleshoot, communicate resolution plan back to customer

Support existing customer implementations as customer issues are reported

Build documentation, processes and tools for services to ease implementation

Provide feedback to product management around improvements for customer-facing capabilities as well as technology for services improvements

Work with Integration and Engineering teams to understand level of effort for customer requests and support Sales' efforts to manage and meet customer expectations

Requirements: 

5+ years experience deploying technology solutions

2+ years in healthcare IT/services is preferred

Experience with web-based or SaaS products/applications

Technical experience with: XML, SQL, TCP/IP, FTP, Web SaaS architecture 

Strong skills with Microsoft Office, especially Excel

Technical experience with XSLT, Oracle DB, EDI, HL7, X12 a plus.

Team player who can work intelligently and effectively, and prioritize customer satisfaction. 

Desire to work in a fast paced startup environment is a must

Experience working strategically and tactically on a high performance team with multiple priorities and tight deadlines

Outstanding interpersonal, communication, and presentation skills required

4 year degree in Computer Science, Electrical Engineering or equivalent technical implementation experience

Consistent customer related travel, estimated at 33%

To Apply: please send your resume and cover to our recruiting partner:   50206@americanworkforce.jobs 

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From: Kyle Odom <kyleo@americanworkforce.com>
Date: Thu, Jul 23, 2009 at 4:32 PM
Subject: Implementation Services Engineer

Hello Foris:

I'm hopeful that you may be able to share some insight with me on how
to best get word out regarding a new opportunity at McKesson's cutting-edge
technology division in the Boston area.

We're looking for an Implementation Services Engineer to help establish
McKesson's software solutions at their clients' sites.

I'm trying to reach out to folks like you who may know someone who fits this
description, and may be open to this type of opportunity and challenge at
this point in their career.

To be transparent with you, I'm not a headhunter and McKesson isn't going
to pay me a fee when we find the right person for this role. Rather, I work
with McKesson directly as their Recruiting Consultant and I've been tasked
with getting the word out about this opportunity and building conversations
with implementation experts such as yourself.

I'll gladly answer any questions you may have and will also connect with you
via LinkedIn so that we may stay in touch if you feel that is appropriate.
If you think of anyone that I should talk to or email regarding this
opportunity, I welcome an introduction.

I have attached a basic overview of the role to this email for your review.
If you are interested in pursuing this opportunity please forward me a
copy of your resume in Word format so I may submit it for review.

Details on McKesson can be found here:

www.mckesson.com

Thanks for your time and I look forward to hearing from you.

Kind Regards,

Kyle
Kyle Odom
American Workforce Companies
O: (512) 355-1499 ext. 107
KyleO@AmericanWorkforce.com <yourname@AmericanWorkforce.com>
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