Retail Store Support Specialists in Cary, NC

From Christine Appleton christine@theconnorsgroup.com

Director, IT Southeast Recruiting, The Connors Group

from LinkedIn

Contact: Christine Appleton christine@theconnorsgroup.com

JOB SUMMARY: This position performs as the primary source of technical support and problem resolution for retail automation and POS systems. Provides process reengineering, process improvement, implementation and maintenance of new business processes and software solutions for convenience store/fuel/food store sales. Defines cross functional requirements specifications, analyzes and costs solutions, and creates business design; develops IT processes related to enterprise solutions, supports business initiatives and multiple projects.

JOB DUTIES & RESPONSIBILITIES:

· Acts as liaison to IT, Business, and Third-Party vendors to gather requirements for hardware and software enhancements and upgrades

· Develops, implements and executes test plans and documentation to ensure the quality of software delivery from vendors to ensure product quality before production deployment

· Recommends and designs new technologies and solutions, including hardware and software, and provides documentation for store projects.

· Delivers assignments and project plans within specified time frames, adheres to all established standards and guidelines individually and as a member of a project team

· Provides version control of software and technical documentation before deployment to the field

· Communicates project status to management teams

· Coordinates resource allocation to facilitate completion of projects on time

· Provides training documentation to field support

· Manage/coordinate vendor relationships in troubleshooting situations.

JOB REQUIREMENTS:

· Bachelor's degree in Computer Science or related field and four years experience in retail industry, or eight years of relevant experience and job-based learning. Experience in a Retail/Fuel POS environment preferred (Retalix would be ideal).

· Candidate must possess excellent analytical, organizational and customer service skills; must be detail oriented with an ability to meet deadlines with limited supervision;

· Good presentation and communication skills

· Must be able to interact with Management and provide strategic input

· Understanding of client management areas of the business

· Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing.

· Ability to process information, including gathering, interpreting, assessing, organizing, and verifying data and material problems with computer hardware and software.

· Knowledge of Microsoft Windows operating system & Microsoft Word, Excel and Outlook. - intermediate level.

· Ability to effectively research, analyze and evaluate information to make decisions, solve problems and achieve goals.